Return & Refund Policy

Most of our business is B2B, where each customer has an individual commercial agreement with us. The terms below apply to those purchases. A small number of products in our Components Outlet are also available for direct purchase by individuals, if that's you, see "For individual consumers" below, which takes priority for that purchase.

We offer an 8-day claim period from the date of receival for any issues related to received goods. All claims must be submitted in writing within this period, including a description of the issue and relevant documentation.

Returns are only accepted after written approval from our quality team. Products must be returned in their original condition and packaging unless otherwise agreed.

For further questions feel free to contact us by using the form under "Contact us".

For individual consumers (EU/EEA)

If you're a private individual (not buying for your business) and purchased through our Components Outlet checkout, EU law gives you a 14-day right of withdrawal from the day you receive the goods, for any reason, no explanation needed.

To withdraw, tell us clearly within those 14 days, email us via the Contact form, stating your order and that you wish to cancel. You then have a further 14 days to send the goods back.

Return shipping is at your own cost, unless we've agreed otherwise in writing. Once we receive the goods back (or you provide proof you've sent them), we'll refund your payment within 14 days, using your original payment method.

You're welcome to inspect and test the item as you would in a shop before buying. If it's been used, altered, or handled beyond that, for example soldered, crimped into a harness, or otherwise permanently changed, we may deduct an amount reflecting the reduction in its value from your refund.

This section applies only to purchases made as an individual consumer through the Components Outlet checkout. It doesn't change the terms above for our standard B2B trade.

Thank you!